![]() ![]() In Kantega SSO Enterprise, the solution for this is as follows: When you set up a Confluence as a Knowledge base, you get the default Jira Service Desk-specific permission of anonymous access as shown below: It is a common scenario that knowledge base articles should be available throught the service portal, but at the same time require authentication for users accessing this content in Confluence directly. However, this it not the case for many organizations. Setup of Confluence as a knowledge base is very easy if the documentation is public and do not require authentication. Handle authentication on knowledge base contents. In these scenarios it is fully possible to setup SSO through both SAML and Kerberos for all.Ģ-step login is a useful feature in the scenario where multiple identity providers are available for different user types, allowing you to define login-redirection rules based on the email domain the users type in, the user directory they exist in or the group memberships they have. It can be that both support agents and customers work in the same organization or that the customers work in partner companies where the set of identity providers are known. Many of our customers apply Jira Service Desk in environments where also customers can benefit of SSO. Provide Single-sign on to Jira Service Desk customers In this particular example, you can see that a user typing in “How to setup single logout?” in the support portal get suggestions for articles describing this topic. ![]() The screenshot below shows how we at Kantega SSO link our confluence documentation as knowledge base in our Jira service desk support portal. This technical quide explains how to Link a Confluence space to your Jira service desk. Agents can solve requests faster by sharing articles with customers or referencing articles while they work. ![]() Customers can help themselves by searching for articles in the help center.Knowledge bases empowers support portals for both customers and support agents: A knowledge base stores helpful articles, such as how-tos and frequently asked questions (FAQs) that your team and customers can reference. ![]()
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